Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@klyntor.com.

If your return is accepted, we will provide clear instructions for the return process.
Depending on the item and the reason for return, returns may be sent to our supplier’s return facility or handled through a refund-without-return process.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
You can always contact us for any return-related questions at support@klyntor.com.


Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.


Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized items

  • Personal care goods (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards.
Please contact us if you have questions about a specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order separately.

 

European Union 14-Day Cooling-Off Period

If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be in the same condition as received—unused, with tags, and in original packaging—and include proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@klyntor.com.